For students
Receive the school’s enabled booking messages through available channels. Messages about an opening are separate invitations: an available-time offer needs an explicit acceptance before it becomes a booking.
A lesson is booked.
Everyone stays in the loop.
Booking details matter after the calendar fills. RouteOS lets schools configure messages around appointment events, including confirmations, upcoming-lesson reminders and changes, with each channel depending on the school’s connected notification setup.
The right message at the right time
Monday · 10:00 am lessonExample booking workflow
- Booking saved · confirmation
- 2Sunday · 10:00 am reminder due
- 3Changes rebuild pending reminders
Delivery uses your configured channels.
From a booking event to a useful message.
Follow an illustrative Monday lesson. The school has enabled a customer confirmation and a reminder one day before the start. Staff choose the workflow, timing, recipient and message; the saved booking supplies the appointment context.
Choose the event, audience and channel.
In Automation, the school creates a workflow for a booking event. It can select a customer or staff message action and the available email, SMS or WhatsApp processor. Conditions can narrow which bookings qualify. A reminder can run minutes, hours or days before the booking starts, provided the school has a working scheduled-job runner.
- Event
- Booking starts
- Timing
- 1 day before · example
- Recipient
- Customer
The school decides which messages are enabled and when they are due.
A saved appointment can trigger confirmation.
When a booking is successfully created, configured workflows can send or queue a confirmation with the student’s actual lesson details. The office can also configure separate messages for the assigned instructor. A draft, queued job and provider-accepted message are different states; staff can review the job or delivery result when follow-up is needed.
- Appointment
- Monday · 10:00 am
- Customer
- Confirmation workflow
- Instructor
- Separate optional workflow
The message is tied to a real saved booking.
Put the lesson back in view before it begins.
The scheduled job uses the configured offset from the appointment start. A short reminder can point the student to the lesson time, location and school instructions available in the booking template. Schools should keep sensitive identity or permit details out of ordinary email and text messages, and honor each channel’s consent and suppression settings.
- Lesson
- Monday · 10:00 am
- Reminder due
- Sunday · 10:00 am
- Channel
- Configured email or messaging
Students get timely context when the configured channel is ready.
Follow the appointment when plans change.
If the saved booking changes, RouteOS’s underlying booking workflow removes its pending scheduled jobs and rebuilds eligible reminders using the updated booking. A separate booking-updated workflow can tell the student or instructor about the change. Jobs already sent remain in the history; the office should check results before sending another message.
- Original lesson
- Monday · 10:00 am
- Updated lesson
- Tuesday · 11:00 am
- Pending reminder
- Recalculated for the new start
A future reminder follows the current appointment context.
Illustrative example. Explore each step to see how the workflow connects. This demonstration does not change any school records.
One workflow.
A clearer day for everyone.
For the office
Set event rules, message templates and reminder offsets. Check scheduled jobs and notification results, review changed appointments, and follow up directly when a channel is unavailable or a delivery fails.
For instructors
Receive configured appointment notices when the school enables an instructor workflow. The calendar remains the source for the current lesson time and permitted student context.
Built around
your school’s rules.
Useful triggers across the lesson lifecycle.
Native workflows include booking created, updated, start and end events, plus customer, order and payment-request events. The school can add conditions and schedule actions before or after the selected event.
Different messages serve different purposes.
Appointment reminders, direct booking conversations and Automatic Gap Filler offers have separate actions. A student can review a gap offer without changing an appointment; accepting it invokes the offer’s final availability and booking checks.
Delivery depends on real connections.
Email, SMS, WhatsApp and mobile message push depend on their configured processor, recipient details, consent or preferences, scheduled jobs and provider readiness. A queued or sent notification is not proof that someone read it.
A few useful
details.
Can we choose when a reminder goes out?
Yes. A booking-start workflow can use a configured offset in minutes, hours or days. The scheduled-job runner and the chosen channel must be working for the message to run.
What happens when a lesson is rescheduled?
The booking workflow removes pending jobs for the old booking context and schedules eligible jobs against the saved new context. A separately configured booking-updated workflow can announce the change. Already-sent messages remain sent.
Are all notification channels included automatically?
No. Each school must configure its email or messaging processors and enable the relevant workflows. Mobile push for booking reminders should not be assumed; the current mobile push integration is for supported Messages notifications.
Does a reminder confirm attendance or satisfy a state requirement?
No. A reminder is a communication about a booking. Attendance, instruction time, document possession and state readiness need their own recorded evidence and staff checks.
Let’s look at your school
Keep each lesson on everyone’s radar.
Tell us how your school confirms appointments and follows up. We’ll review event-based messages, reminder timing and your available channels.
Request saved
Now, find a time
that works for you.
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